FAQ's


Q    What are the laws in BC?

A

Due to lack of definition in the Motor Vehicle Act, the Segway PT is considered a vehicle no different than your car (which clearly it is not), as such it is not legally permited on sidewalks, in bike lanes, and on road shoulders. It is permitted on private property and in parks and on trails where permitted by municipal bylaws.


Q    Where can I ride in Victoria?

A

Currently you can ride on trails in Saanich, Langford and Colwood - but the Segway PTs must but pushed across intersections.


Q    What can I do to help change the laws?

A

Contact the Minister of Transportation and let him know your opinion about the use of Segway PTs. You can upload our composed letter, sign, date and mail it or email it to the following: ........ Watch for our on line petition coming soon!


Q    What does riding a Segway PT feel like?

A

Riding the Segway PT feels like nothing you've ever experienced because there's never been anything like it. Step on and your instinct will be to steady yourself, as you would on anything with two wheels. But almost immediately you'll realize that the Segway PT is balancing for you, almost like it has become an extension of you. Just lean forward a little and you'll see that the Segway PT isn't moving you on its own; it's moving in response to you and what you tell it to do. It all feels natural and really cool. Be sure to review the User Materials before using a Segway PT.


Q    How does it move? How does it balance?

A

The Segway PT uses LeanSteer™ Technology to move you from Point A to B. Gently move the LeanSteer frame and handlebar left or right in the direction you want to travel and feel the machine respond almost instantly.

The Segway PT balances by using five micro-machined angular rate sensors and two accelerometers that sense the changing terrain and your body position at 100 times per second.



Q    Is the Segway PT more efficient than a car?

A

Yes. The Segway PT is 11 times more efficient than the average American car, and over three times more efficient than even the highest-mileage scooters. As a zero-emissions vehicle, the Segway PT can also go indoors. It does draw electric power during recharge, but that electricity causes fourteen times less greenhouse gas emissions than driving a car.



Q    Does a Segway PT fit in the trunk of a car?

A

It depends, but it will most likely fit into most trunks. The LeanSteer frame attaches from the powerbase to give you more flexibility during transport. Each LeanSteer frame is height-adjustable to the comfort of the rider and can be collapsed for storage as well. Using the Tool-less Release accessory which is available for purchase, you can easily detach the LeanSteer frame from the base if you find yourself doing this frequently.



Q    Are there weight limits for the Segway PT?

A

Yes, Segway sets weight limits for rider safety and to reduce the risk of damage to the Segway PT. A rider must not be less than 100 lbs. (45 kg). The maximum payload (which includes rider and all cargo) for the Segway PT is 260 lbs. (117 kg). The total weight of any handlebar cargo plus any additional attachments hanging from the handlebar should not exceed 10 lbs. (4.5 kg).



Q    How fast can the Segway PT travel?

A

Each Segway PT comes with two operational settings, "beginner" and "standard". Beginner setting is set to 6mph/13kph, and the standard setting is set to 12.5mph/20kph. 12.5 mph is roughly equal to a 5-minute mile, a really fast run.



Q    How far can a Segway PT go on a single charge?

A

Depending on your base model, payload, riding style and terrain, a single charge can support up to 24 miles/38km of travel. You'll be amazed at just how far that really is.



Q    How do you charge a Segway PT?

A

A standard wall outlet can charge your Segway PT's batteries. It takes about 15 minutes to get enough charge to travel one mile/1.6km. A full day's charge (approx. 8-10 hrs.) costs less than a newspaper in electricity.



Q    What colors are available?

A

The Segway PT is available in several colors and finishes, depending on your application. The i2 is available in three flavors – gloss white, anodized black and metallic sage. The x2 is available in a standard silver/anodized black to get you that additional durability you're seeking. Learn more about the available color options here.



Q    What's a glide?

A

A glide is a trip you take riding your Segway PT. We like the name because it's simple and very accurately describes the motion of riding, which is smooth and even, like you're gliding across a surface. Gliding is a great way to meet new people, see new sights, or just get out and enjoy the day.



Q    Can I use the Segway PT in the rain?

A

Yes. The device is completely sealed to allow it to operate in wet weather. Just be careful on slippery surfaces.



Q    What's the Segway Smile?

A

The Segway Smile is exhibited by nearly everyone who's ever ridden a Segway PT. The Segway PT is more than a product; it's an experience unlike anything you've tried before. Going from place to place becomes fun. Riders become empowered pedestrians that cover more ground, work smarter, become more productive and move more intelligently. This knowledge manifests itself in an ear-to-ear grin.

Not sure what we're talking about? Stop someone riding a Segway PT the next time you see one and you'll understand. You'll probably smile back.



Q    What's the InfoKey™ Controller?

A

A recent addition to Segway PTs, the InfoKey controller is essentially a key for your unit. Each is uniquely programmed to start and lock a specific Segway PT. It also provides real-time information such as battery life, speed and system performance. On top of that, there's a built-in anti-theft system to discourage anyone from tampering with your Segway PT, should you need to leave it parked. Should anyone attempt to move your Segway PT, an alarm will sound, your Segway PT will start vibrating, the wheels will lock, and a visual alert will be sent wirelessly to your InfoKey controller. How's that for sophisticated security?



Q    How many wireless InfoKey controllers come with the Segway PT?

A

Two wireless Infokey controllers are included in the box with each Segway PT (as of May 15, 2007). That's one for you and one for a lucky friend, should anyone else be fortunate enough to ride your new Segway PT. We can't see you sharing, but you never know. Remember, as the owner of a Segway PT, you are responsible for training any other person who you let ride in accordance with the instructions in the User Materials.



Q    What can I use to clean my Segway PT?

A

Keep your Segway PT looking squeaky clean with mild soap and water. Products that protect and shine rubber, plastic, and vinyl surfaces are not recommended, as these products may impact tire traction. Be sure to keep water away from the charge port though.



Q    Where can I find my Segway PT's serial number?

A

Lift the base's mat and look to the rear edge of the platform to locate your serial number. It will be a 12-digit number printed directly on the base of the unit. Make sure to write it down and store it in a safe place.



Q    How should I dispose of my old batteries from a Segway PT?

A

Segway and The Rechargeable Battery Recycling Corporation encourage you to help preserve our environment by returning your unwanted batteries to the nearest recycling collection point.



Q    How do I register my warranty with Segway Inc. after purchasing my Segway PT at        a dealership?

A

Your authorized Segway dealer will register your machine(s) for you within 72 hours of your purchase. If you have questions regarding your warranty, please contact your local dealer directly.



Q    Can I reprogram my InfoKey controller?

A

You can do some basic programming, such as setting the time, date and whether you want the display to show miles or kilometers. You can also set the Beginner Setting speed, Standard Setting speed, and "off" time for Standby mode. Please refer to your User Materials for further details.



Q    Can the speed setting for a Segway PT be locked?

A

Yes, each InfoKey controller can be locked into the beginner setting by a special sequence of button-presses. You can also set the Beginner Setting speed, Standard Setting speed, and "off" time for Standby mode. Further customization is possible by programming the InfoKey controller at the Segway factory. Programming each InfoKey controller separately is an additional service offered to customers that can be quoted per account by your local dealer.